Last Updated: Tuesday May 01, 2012

In the Office of the Federal Ombudsman Secretariat

Regional Secretariat, State Life Building, 15 – A, Sir Aga Khan Road, LAHORE – 54000

 

Nasir Nazir Butt S/o. Nazir Ahmed Butt, resident of House No. 74 – A, Ittefaq Street No. 4, Maqbool Road, Behind Muhammadi Mosque, Post Office Chowk Baba Azam, Ichhra, LAHORE No. 16, Post Code No. 54600 Islamic Republic of Pakistan.

Versus

1.      Superintendent Engineer, 5th Circle, LESCO Wapda, Opposite Gaddafi Stadium, Shahrah-e-Roomi, Garden Town, Lahore.

2.      Executive Engineer, Gulberg Division LESCO Wapda, G – 97, Gulberg III, Lahore.

3.      Sub Divisional Office, Rehman Pura Electricity Sub Division, Bukhari Market, Near Naqsha Stop, Link Wahdat Road, Lahore.

 

Applicant

Respondents

Application:   For rectification of electricity bill against excess charge of units, dismissal of entire staff responsible, claim of damages from Wapda, and continuous electricity supply without any prejudice – Reference No. 15 1513 10371009U.

Applicant respectfully submits as under:

1.      That Applicant is employed in one of the reputed Multinational Private Organization namely ABC (Pvt.) Limited as Manager Human Resources and is payer of income tax. Applicant is also Master in Political Science, Master in Business Administration (Finance), and presently student of Legum Baccalaureus (Final) in the Punjab University Law College and belongs to respectable family. Family of the Applicant consists on two members residing in a portion of mentioned above rental house since September 01, 2001.

2.      That an electricity bill received on May 31, 2002, showing total units consumed 310, whereas total units consumption on the said date was noted 160. It was brought into the notice of the Sub Divisional Officer, Rehman Pura, Lahore, along-with a copy carried to Executive Engineer, Gulberg, Lahore, vide letter number NNB/LH-5/139, dated June 01, 2002. Also dismissal of the entire responsible staff was requested. In the meanwhile several visits of Wapda personnel and correspondence took place between Applicant and Respondents, which is obvious and self-explanatory from the enclosures.

3.      That Applicant received the revised said electricity bill from Respondents on June 24, 2002, stating total units consumed 167 amounting to Rs. 530/- (Rupees five hundred thirty only), last date of payment indicating June 11, 2002, i.e., retrospective date. It was inadequate and insufficient relief. Neither proceedings against all the responsible staff nor their dismissal communicated to the Applicant officially so far. Justice neither done nor seen. Principle of the ubi jus ibi remedium was absent.

4.      That Applicant visited the Sub Divisional Officer, Rehman Pura, Office, on very next day, i.e., June 25, 2002, in order to get clarification of the units charged and rate applied on units charged. Office of the Sub Divisional Officer, Rehman Pura, Lahore, remain failed to justify the methodology. Applicant also put complaint in register lying in the Office of Sub Divisional Officer, Rehman Pura, Lahore, stating unsatisfactory response on the part of Wapda. Sub Divisional Officer concerned referred the Applicant toward Revenue Officer, Gulberg, Lahore, for further clarification and justification.

5.      That Applicant visited the Revenue Officer, Gulberg, Lahore, on the same day to get justification of the units charged and rate applied but this office also remains fail to do so.

6.      That in view of the above illegal act of Respondents, the Applicant suffered from injury to his mind, loss of precious time, and efforts made in this regard.

7.      That Applicant has right to claim a total of amount of Rs. 100,000/- (Rupees one hundred thousand only) from the Respondents, in lieu of false and illegal act of the Respondents above named.

8.      That the Cause of Action accrued on May 31, 2002, when Respondents sent the said disputed electricity bill at the residence of Applicant. The Cause of Action is subsisting throughout this period.

9.      The Applicant and the Respondents both reside in Lahore and the matter is related to the Federal Ministry, therefore this Honorable Office got the jurisdiction to entertain and proceed on this Application.

Under the circumstances, it is therefore respectfully prayed that an Order for the rectification of said disputed electricity bill as stated in the letter number NNB/LH-5/139, dated June 01, 2002, dismissal of the entire responsible staff, payment of damages of Rs. 100,000/- (Rupees one hundred thousand only) in the form of cash and not in the form of adjustment of electricity bill, and continues supply of the electricity to the Applicant without any prejudice, in favour of the Applicant against the Respondents be passed with cost.

 

 

Nasir Nazir Butt

Statement: It is hereby solemnly affirmed and declared that all the facts & figures and contents of the Application are correct and true to the best of information, knowledge, and belief of the Applicant and nothing has been concealed.

It is further stated that no suit or criminal case is pending in this regard in any court against Respondents so far therefore this Application is not res sub judiced.

Reservation: The amount of the damages shall be confined to the extent of Rs. 24,900/- due to incapacity of the payment of Court Fee, where applicable in subsequent pleading in the court of law having jurisdiction. Remaining amount of damages shall be claimed whenever Applicant shall have afforded the payment of Court Fee according to the law for the time being in force.

Applicant also reserves his right to bring civil and criminal proceedings against Respondents where the relief sought is not provided or is inadequate.

Request for advise: Applicant hereby requests for the advise regarding the payment of current disputed electricity bill, whether it should be paid and if so, in full or part, and if in part, upto what extent?

 

 

Nasir Nazir Butt

Enclosures:    Copies of the following are enclosed as under:

1.      National Identity Card.

2.      Current revised electricity bill, which is still disputed.

3.      Letter number NNB/LH-5/139, dated June 01, 2002.

4.      Letter number NNB/LH-5/140, dated June 05, 2002.

5.      Letter number NNB/LH-5/141, dated June 10, 2002.

6.      Letter number 1681, dated June 12, 2002, LESCO, Lahore.

7.      Letter number NNB/LH-5/142, dated June 12, 2002.

8.      Letter number NNB/LH-5/143, dated June 18, 2002.



Mr. Nadeem Ashraf

Director General

Federal Ombudsman’s Secretariat

Regional Secretariat

State Life Building

15 – A, Sir Aga Khan Road

LAHORE – 54000.

Phone Nos. 0092-42-9201017-8.

 

Ref. No.

NNB/LH-6/22

Date:

July 14, 2003

Subject:          Complaint No. L/3238/2002 of July 10, 2002.

Respected Sir,

Thank you very much for the Findings on the subject matter, dated July 07, 2003, which was received on July 11, 2003, exactly after one year.

There are some objectionable points in such Findings. Following are the observations, which must be taken into account before going into final decision/order:

1.      According to paragraph 3 of the Findings, the conclusion that “no response was received from the complainant” is totally wrong and baseless and against the facts. Application made before the Federal Ombudsman after disappointment from the LESCO, Wapda, dated July 08, 2002 and Letter No. NNB/LH-5/174, dated February 06, 2003, addressed to the Chief Executive Officer, LESCO, Wapda, was the re-joinder on the part of Complainant.

2.      Under Points at Issue, paragraph 4, issue regarding the amount of damages was not framed whereas it was the integral part of the Application made before the Authority. It should be determined in the final order.

3.      Under the Hearing Proceedings in paragraph 5 of the Findings, absence of the Complainant is alleged, whereas the fact is that process was not effected enabling Complainant for the appearance before the Authority as each and every communication reaches to Complainant whichever is effected.

4.      Under the former head and paragraph, statement of the Sub Divisional Officer is wrong, misleading, baseless, mala-fide, and against the facts as no grievance of the Complainant has so far been redressed. The true and actual fact is that grievance is still stand un-redressed and needs redressal with cost and damages.

5.      Under Findings of paragraph 5, it is correct upto the extent that consumption of the units and amount of the impugned bill was reduced but it is wrong that bill was “CORRECTED”. The impugned bill was reduced to 167 units whereas the actual consumption was 112 units, meaning by even than excess of 55 units. Detail is already available on record placed before the Authority under Letter No. NNB/LH-5/139, dated June 01, 2002, addressed to Sub Divisional Officer.

6.      It is also worth mentioning that under survey of M&T Team, the consumption was recorded 143 units rather 167 units which is alleged corrected consumption. LESCO, Wapda has also disregarded the report prepared by their internal department. Such finding of M&T was shown in the register lying then in the office of Sub Divisional Officer, Rehmanpura.

7.      No administrative and judicial action has been initiated so far against all the delinquent staff under intimation to the Complainant, despite the lapse of one precious year time period.

8.      Neither grievance has been redressed in its true nature as the impugned bill was not corrected at the required level nor the amount of damages has been determined/ awarded.

Under the circumstances, it is therefore, respectfully prayed that an Order for the redressal as stated above especially under paragraphs 5, 7, and 8 be passed in favour of Complainant against the Agency with cost.

 

Truly yours,

 

 

Nasir Nazir Butt

House No. 74 – A, Ittefaq Street No. 4

Maqbool Road, Behind Muhammadi Mosque

Post Office Chowk Baba Azam, Ichhra

LAHORE No. 16, Post Code No. 54600

Phone (Residence) 0303-6412907


Mr. Nadeem Ashraf

Director General

Federal Ombudsman’s Secretariat

Regional Secretariat

State Life Building

15 – A, Sir Aga Khan Road

LAHORE – 54000.

Phone Nos. 0092-42-9201017-8.

 

 

Ref. No.

NNB/LH-6/48

Date:

December 18, 2003

 

Subject:          Complaint No. L/3238/2002 of July 10, 2002.

 

Respected Sir,

 

Please refer the previous letter number NNB/LH-6/22, dated July 14, 2003, on the subject matter.

Despite the quite long time has been elapsed but the said letter is still un-responded. Please expedite.

I shall be very thankful to you.

 

Truly yours,

 

 

Nasir Nazir Butt

House No. 74 – A, Ittefaq Street No. 4

Maqbool Road, Behind Muhammadi Mosque

Post Office Chowk Baba Azam, Ichhra

LAHORE No. 16, Post Code No. 54600

Phone (Residence) 0303-6412907


Mr. Nadeem Ashraf

Director General

Federal Ombudsman’s Secretariat

Regional Secretariat

State Life Building

15 – A, Sir Aga Khan Road

LAHORE – 54000.

Phone Nos. 0092-42-9201017-8, 9201027 (PA to Director General).

 

 

 

 

Ref. No.

NNB/LH-6/77

Date:

February 27, 2004

 

 

Subject:          Complaint No. L/3238/2002 of July 10, 2002.

 

 

Respected Sir,

 

 

Please refer my previous letters number NNB/LH-6/33, dated July 14, 2003 and reminder NNB/LH-6/48, dated December 18, 2003, and both are still un-responded despite of quite long time has been passed away. Copies of both attached.

I shall be very grateful to you if the letter referred above is responded.

Hope for the favourable reply.

 

Truly yours,

 

 

Nasir Nazir Butt

House No. 74 – A, Ittefaq Street No. 4

Maqbool Road, Behind Muhammadi Mosque

Post Office Chowk Baba Azam, Ichhra

LAHORE No. 16, Post Code No. 54600

Phone (Residence) 0303-6412907

Enclosure: (as above)


In the Office of the Federal Ombudsman Secretariat

Regional Secretariat, State Life Building, 15 – A, Sir Aga Khan Road, LAHORE – 54000

 

Nasir Nazir Butt S/o. Nazir Ahmed Butt, resident of House No. 74 – A, Ittefaq Street No. 4, Maqbool Road, Behind Muhammadi Mosque, Post Office Chowk Baba Azam, Ichhra, LAHORE No. 16, Post Code No. 54600 Islamic Republic of Pakistan.

Versus

1.      Superintendent Engineer, 5th Circle, LESCO Wapda, Opposite Gaddafi Stadium, Shahrah-e-Roomi, Garden Town, LAHORE.

2.      Executive Engineer, Gulberg Division LESCO Wapda, 244 – A, Shahrah-e-Roomi, LAHORE.

3.      Sub Divisional Officer, Rehman Pura Electricity Sub Division, Bukhari Market, Near Naqsha Stop, Link Wahdat Road, LAHORE.

 

Applicant

Respondents

Application:   Complaint against defiance of recommendation under paragraph number 7 & 8 of the Findings on complaint number L/3238/2002 of June 20, 2003.

Applicant respectfully submits as under:

1.      That complaint number L/3238/2002, registration number July 10, 2002, was finally decided and communicated to the applicant and respondents on July 07, 2003.

2.      That under paragraph numbers 7 & 8 of the above Findings, Agency was bound by law to implement the recommendations and initiation of the disciplinary action against the delinquent staff.

3.      That the said implementation and an initiation of disciplinary action could not be taken within the statutory/stipulated time period of one month. This could be taken on the application for implementation submitted by the applicant. Such delay in implementation itself constitutes mal-administration on the part of Agency.

4.      The impugned implementation is illegal, ultra vires, and mala-fide inter alia on the following:

GROUNDS

i)              The disciplinary action initiated under Memo 2330, dated April 01, 2004, is hit by Paragraph Number 7 of the Findings on complaint number L/3238/2002, dated June 20, 2003, issued on July 07, 2003.

ii)            The above disciplinary action is hit by Article 11(3) as the communication received by Ombudsman could not be forwarded to the complainant within the time stipulated.

iii)          The Memo No. 2330, dated April 01, 2004, does not disclose cause as to why it is issued beyond the stipulated time period, i.e., after a month period and hit by Article 11(5).

iv)          The impugned implementation lacks application of statutory provisions of Article 12 read with 11(2), (3), and (5) of the Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order, 1983.

v)            The impugned implementation does not disclose that such disobedience has been made part of the personal file of the respondents.

vi)          The punishment against contempt has not been imposed.

vii)        The amount of cost has not been determined in favour of applicant.

Under the circumstances above, it is therefore respectfully prayed that an Order requiring the disciplinary action along-with contempt against respondents, making the disciplinary action along-with contempt the part of their personal files be passed with cost.

 

 

Nasir Nazir Butt

Statement: It is hereby solemnly affirmed and declared that all the facts & figures and contents of the Application are correct and true to the best of information, knowledge, and belief of the Applicant and nothing has been concealed.

It is further stated that no suit or criminal case is pending in this regard in any court against Respondents so far therefore this Application is not res sub judiced.

 

 

Nasir Nazir Butt

Enclosures:    Copies of the following are enclosed as under:

1.      Copy of Memo.

2.      Copy of Findings.

3.      National Identity Card.

Dated: Friday April 16, 2004

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